I bought this theme in 2021 and everything is fine, I made my site without any problem but suddenly, it asks me: The Oxer theme must be activated! when the theme was already activated. I put in my code anyway, but he says: The code has been used.
I don’t understand, it’s absurd.
What should I do, please?
Thank you for your help.
Adveits Staff
2023-12-15 09:32
Hello @Dino87!
Please create a ticket at https://store.adveits.com/my-account/tickets/. Our support team will help you as soon as possible.
Thank you!
Best Regards, Adveits Team.
Dino87
2023-12-20 15:03
Hello,
Thank you for your reply, but it’s impossible to create a ticket.
I don’t intend to take out a 6-month support subscription again for this problem, which is in no way a request for support, but simply to resolve a licensing issue that is indeed out of scope.
We’re talking about a problem with my purchase code, which I have in my possession. I just want my purchase code to continue to work on my site, and only on one site, because I paid for it.
For information, I bought the theme in January 2021 for $59 and the 6-month extended support in January 2023 for $41.13.
Thank you for your understanding
comitatosigillo2022
2023-02-21 12:26
Ciao, prima di acquistare il tuo tema volevo chiederti come crea il sotto menù il tuo tema… Grazie
Dilouette
2022-01-09 06:48
Hi i purchased the theme but i cant seem to import demo data after followin the documentation to the letter …
Dilouette
2022-01-09 08:19
I try to reinstall the theme on the same website. the exact same website and it says code has been used. Shouldnt the license be per domain and not per installation. Please advice
Adveits Staff
2022-01-09 10:21
Hello @Dilouette!
Please create a ticket at https://store.adveits.com/my-account/tickets/. Our support team will help you as soon as possible.
All the items you purchase are quality checked by professional specialists experienced in their field. Any future update made is incorporated with each buy.
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Dino87
2023-12-13 23:46
Hello,
I bought this theme in 2021 and everything is fine, I made my site without any problem but suddenly, it asks me: The Oxer theme must be activated! when the theme was already activated. I put in my code anyway, but he says: The code has been used.
I don’t understand, it’s absurd.
What should I do, please?
Thank you for your help.
Adveits Staff
2023-12-15 09:32
Hello @Dino87!
Please create a ticket at https://store.adveits.com/my-account/tickets/. Our support team will help you as soon as possible.
Thank you!
Best Regards, Adveits Team.
Dino87
2023-12-20 15:03
Hello,
Thank you for your reply, but it’s impossible to create a ticket.
I don’t intend to take out a 6-month support subscription again for this problem, which is in no way a request for support, but simply to resolve a licensing issue that is indeed out of scope.
We’re talking about a problem with my purchase code, which I have in my possession. I just want my purchase code to continue to work on my site, and only on one site, because I paid for it.
For information, I bought the theme in January 2021 for $59 and the 6-month extended support in January 2023 for $41.13.
Thank you for your understanding
comitatosigillo2022
2023-02-21 12:26
Ciao, prima di acquistare il tuo tema volevo chiederti come crea il sotto menù il tuo tema…
Grazie
Dilouette
2022-01-09 06:48
Hi i purchased the theme but i cant seem to import demo data after followin the documentation to the letter …
Dilouette
2022-01-09 08:19
I try to reinstall the theme on the same website. the exact same website and it says code has been used. Shouldnt the license be per domain and not per installation. Please advice
Adveits Staff
2022-01-09 10:21
Hello @Dilouette!
Please create a ticket at https://store.adveits.com/my-account/tickets/. Our support team will help you as soon as possible.
Thank you!
Best Regards, Adveits Team.