Hello, I bought a license of your theme, I just used it for development. Now I need to finish the project and I can’t activate the license. I would like to know what can be done
Adveits Staff
2022-11-25 08:10
Hello @pedromblopes!
Please create a ticket at https://store.adveits.com/my-account/tickets/. Our support team will help you as soon as possible.
Thank you!
Best Regards, Adveits Team.
pedromblopes
2022-11-25 18:06
Hello @adviets I don’t have support activated. So i can’t open a ticket.
I just want to be able to use the license I bought. At this moment I am not allowed to use it, even though the license is not being used by any project. Is it possible to check the cause? And how to solve?
Best regards,
Adveits Staff
2022-12-02 16:37
Hello @pedromblopes!
Sorry, but the comment section is only for pre-sale and general questions, we cannot provide detailed support here. Please create a ticket at https://store.adveits.com/my-account/tickets/. Our support team will help you as soon as possible.
Thank you!
Best Regards, Adveits Team.
gmf2web
2022-08-31 12:57
Hi,
after installing the new update of Malex I cannot activate the theme. (Error: “Purchase code is invalid.”).
I cannot open up a ticket, because it states “The support has expired”.
How can we solve the problem of using a valid purchised license?!
Best regards Max
Adveits Staff
2022-08-31 14:10
Hello @gmf2web!
Please extend your support request and contact us via support ticket (https://store.adveits.com/my-account/tickets/). Our team will help you to solve this problem.
We cannot provide a support after the support time expiration because it breaks Envato policy. More information: https://themeforest.net/page/item_support_policy
Thank you!
Best Regards, Adveits Team.
gmf2web
2022-08-31 14:33
Thank you for getting back! How is it possible not using the purchased, legally licensed item after support is expired? I cannot follow your request, since this doesn’t follow along Envato policy!
gmf2web
2022-09-06 20:15
Hi, I still cannot use the theme anymore after updating, because it states “The support has expired”.
How can we solve the problem of using a valid purchased license?!
Adveits Staff
2022-09-07 08:26
Hello @gmf2web!
Please extend your support request and contact us via support ticket (https://store.adveits.com/my-account/tickets/). Our team will help you to solve this problem.
Thank you!
Best Regards, Adveits Team.
gmf2web
2022-09-07 09:17
Hello,
that’s the problem: I cannot reactivate the active the theme and neither open a ticket since it states “The support has expired”. Why would I need an extended support reactivating the theme while having a license?
ocic27
2022-06-21 14:21
Hi Adveits: I purchased your Malex theme in November 2020 and installed it in Hostinger with WordPress. I haven’t built a website for a long time, so I missed your service period. I plan to start building my website, but find that I can’t log in to the WP background to modify the theme content, and the system prompts the wrong content of the attachment. Please tell me how to effectively solve it? I tried to uninstall ELEMENTOR, and reinstall the latest version, but there is no way to log in to the WP background to make changes. Please give me a step-by-step instruction, or a video to explain, thank you
Adveits Staff
2022-06-21 14:37
Hello @ocic27!
Please create a ticket at https://store.adveits.com/my-account/tickets/. Our support team will help you as soon as possible.
Best Regards, Adveits Team.
ocic27
2022-07-01 09:09
Hi Adveits:
My purchase code is invalid to installed and active in wordpress, how to solve this problem?
ocic27
2022-07-02 13:20
I initially purchased your Malex theme and activated it for the construction of website A. The entire website needs to be redone due to some bug in the middle stage. I deleted all the information of website A directly in the HOSTINGER settings, and then re-added website A. What should I do can the Malex theme purchased before be reused on this site A? Since I found its purchase code is invalid now
Adveits Staff
2022-07-03 09:33
Hello @ocic27!
Please create a ticket at https://store.adveits.com/my-account/tickets/. Our support team will help you as soon as possible.
Best Regards, Adveits Team.
ocic27
2022-07-04 13:58
Very strange, I can not submit my ticket on your link above
ocic27
2022-07-04 13:59
Could you sent me a private email?
ocic27
2022-07-04 14:00
It’s urgent for your help now.
ocic27
2022-07-04 14:03
I can’t use your product for long time, why I can’t request refund my money?
ocic27
2022-07-07 08:10
I initially purchased your Malex theme and activated it for the construction of website A. The entire website needs to be redone due to some bug in the middle stage. I deleted all the information of website A directly in the HOSTINGER settings, I didn’t de-register license from the website A before I delete the website information from hostinger, then I added the website A again on Hostinger, so what should I do to reuse the license again on this same website A?
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pedromblopes
2022-11-25 06:56
Hello,
I bought a license of your theme, I just used it for development. Now I need to finish the project and I can’t activate the license.
I would like to know what can be done
Adveits Staff
2022-11-25 08:10
Hello @pedromblopes!
Please create a ticket at https://store.adveits.com/my-account/tickets/. Our support team will help you as soon as possible.
Thank you!
Best Regards, Adveits Team.
pedromblopes
2022-11-25 18:06
Hello @adviets
I don’t have support activated. So i can’t open a ticket.
I just want to be able to use the license I bought. At this moment I am not allowed to use it, even though the license is not being used by any project.
Is it possible to check the cause? And how to solve?
Best regards,
Adveits Staff
2022-12-02 16:37
Hello @pedromblopes!
Sorry, but the comment section is only for pre-sale and general questions, we cannot provide detailed support here. Please create a ticket at https://store.adveits.com/my-account/tickets/. Our support team will help you as soon as possible.
Thank you!
Best Regards, Adveits Team.
gmf2web
2022-08-31 12:57
Hi,
after installing the new update of Malex I cannot activate the theme. (Error: “Purchase code is invalid.”).
I cannot open up a ticket, because it states “The support has expired”.
How can we solve the problem of using a valid purchised license?!
Best regards
Max
Adveits Staff
2022-08-31 14:10
Hello @gmf2web!
Please extend your support request and contact us via support ticket (https://store.adveits.com/my-account/tickets/). Our team will help you to solve this problem.
We cannot provide a support after the support time expiration because it breaks Envato policy. More information: https://themeforest.net/page/item_support_policy
Thank you!
Best Regards,
Adveits Team.
gmf2web
2022-08-31 14:33
Thank you for getting back! How is it possible not using the purchased, legally licensed item after support is expired? I cannot follow your request, since this doesn’t follow along Envato policy!
gmf2web
2022-09-06 20:15
Hi, I still cannot use the theme anymore after updating, because it states “The support has expired”.
How can we solve the problem of using a valid purchased license?!
Adveits Staff
2022-09-07 08:26
Hello @gmf2web!
Please extend your support request and contact us via support ticket (https://store.adveits.com/my-account/tickets/). Our team will help you to solve this problem.
Thank you!
Best Regards,
Adveits Team.
gmf2web
2022-09-07 09:17
Hello,
that’s the problem: I cannot reactivate the active the theme and neither open a ticket since it states “The support has expired”. Why would I need an extended support reactivating the theme while having a license?
ocic27
2022-06-21 14:21
Hi Adveits:
I purchased your Malex theme in November 2020 and installed it in Hostinger with WordPress. I haven’t built a website for a long time, so I missed your service period. I plan to start building my website, but find that I can’t log in to the WP background to modify the theme content, and the system prompts the wrong content of the attachment. Please tell me how to effectively solve it? I tried to uninstall ELEMENTOR, and reinstall the latest version, but there is no way to log in to the WP background to make changes. Please give me a step-by-step instruction, or a video to explain, thank you
Adveits Staff
2022-06-21 14:37
Hello @ocic27!
Please create a ticket at https://store.adveits.com/my-account/tickets/. Our support team will help you as soon as possible.
Best Regards,
Adveits Team.
ocic27
2022-07-01 09:09
Hi Adveits:
My purchase code is invalid to installed and active in wordpress, how to solve this problem?
ocic27
2022-07-02 13:20
I initially purchased your Malex theme and activated it for the construction of website A. The entire website needs to be redone due to some bug in the middle stage. I deleted all the information of website A directly in the HOSTINGER settings, and then re-added website A. What should I do can the Malex theme purchased before be reused on this site A? Since I found its purchase code is invalid now
Adveits Staff
2022-07-03 09:33
Hello @ocic27!
Please create a ticket at https://store.adveits.com/my-account/tickets/. Our support team will help you as soon as possible.
Best Regards, Adveits Team.
ocic27
2022-07-04 13:58
Very strange, I can not submit my ticket on your link above
ocic27
2022-07-04 13:59
Could you sent me a private email?
ocic27
2022-07-04 14:00
It’s urgent for your help now.
ocic27
2022-07-04 14:03
I can’t use your product for long time, why I can’t request refund my money?
ocic27
2022-07-07 08:10
I initially purchased your Malex theme and activated it for the construction of website A. The entire website needs to be redone due to some bug in the middle stage. I deleted all the information of website A directly in the HOSTINGER settings, I didn’t de-register license from the website A before I delete the website information from hostinger, then I added the website A again on Hostinger, so what should I do to reuse the license again on this same website A?