Hi I have a problem, your thème is not recognize by my hostig OVH Cloud. And i Dotn have news form the support to Help me to install it. Can you find me a solution please ?
Adveits Staff
2020-12-01 11:03
Hello @laurentcarre!
Please create a ticket at https://store.adveits.com/my-account/tickets/. Our support team will help you as soon as possible.
Thank you!
Best Regards, Adveits Team.
laurentcarre
2020-12-01 11:07
Hi i already try but you said that you can’t do anythink for me. And i ask a refunded : no ansmwer.
Adveits Staff
2020-12-01 12:02
Hello @laurentcarre!
We do appreciate your patience so far but the answer could take some time.
Thank you!
Best Regards, Adveits Team.
mokymoks
2020-11-30 17:49
Hey There, the plug in Advanced Custom Fields PRO is now outdated. Do I just need to delete it, refresh my dashboard and re-install the updated version for free like other themes I’ve purchased. Does this plug-in come with free updates as long as you support this theme? Thanks
Adveits Staff
2020-11-30 18:08
Hello @mokymoks!
Please create a ticket at https://store.adveits.com/my-account/tickets/. Our support team will help you as soon as possible.
Thank you!
Best Regards, Adveits Team.
mokymoks
2020-12-02 15:42
Hi there, my support has ended and can not submit a ticket. As mentioned, other themes I have with the plug in Advanced Custom Fields PRO tells you to delete it, refresh and it asks you to install the plug in again. This works for me each time. I tried doing that to your theme and now it says ‘Sorry, you are not allowed to access this page.’ Please help!
Adveits Staff
2020-12-02 15:47
Hello @mokymoks!
There is another way to do that. Please extend your support and contact us via support ticket. Our team will help you to solve this problem.
Thank you!
Best Regards, Adveits Team.
mokymoks
2020-12-02 16:42
Hi again, sorry, but I can’t afford $50 to extend my support : ( Advanced Custom Fields PRO comes with the theme and as mentioned it’s worth $100, which to me, is an on-going plug in support. Is it not? Thanks
Adveits Staff
2020-12-03 13:39
Hello @mokymoks!
The plugin is included with the theme and the plugin updates with the theme. If there is an update issues, our support can help.
Thank you!
Best Regards, Adveits Team.
mokymoks
2020-12-03 14:36
Thanks for your update! I figured it out and it is working again. Thanks
koburafab
2020-09-28 18:17
hi, my purchase code is not working! so how i can get support!? thanks for your help
Adveits Staff
2020-09-28 18:43
Hello @koburafab!
Please create a ticket at https://store.adveits.com/my-account/tickets/. Our support team will help you as soon as possible.
Thank you!
Best Regards, Adveits Team.
koburafab
2020-09-29 10:26
i cannot create ticket because my purchase key is not recognised by your system!!!!!! so how we do ? Need help. thanks
Adveits Staff
2020-09-29 10:45
Hello @koburafab!
It is probably that the wrong product was selected in the list, so the purchase code is not working. Please try to select product again and open a support ticket.
Thank you!
Best Regards, Adveits Team.
koburafab
2020-09-29 10:58
yes thanks a lot for your support, now looking forward fixing it. best regards
Adveits Staff
2020-09-29 11:44
Great!
koburafab
2020-10-13 12:46
thaaaanks a lot, the support is really efficient and the theme is great.
Adveits Staff
2020-10-13 12:56
Thank you!
bekefidora
2020-08-18 11:43
The theme is great and the Adveits Team gives very good support. I recommend their products.
Adveits Staff
2020-08-18 11:48
Thank you!
BachusXP
2020-07-05 18:52
Hello, is nice theme but how to customize the slider?
Adveits Staff
2020-07-06 07:53
Hello @BachusXP!
Contact us personally support@adveits.com we will help you to do this.
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laurentcarre
2020-12-01 10:57
Hi I have a problem, your thème is not recognize by my hostig OVH Cloud. And i Dotn have news form the support to Help me to install it. Can you find me a solution please ?
Adveits Staff
2020-12-01 11:03
Hello @laurentcarre!
Please create a ticket at https://store.adveits.com/my-account/tickets/. Our support team will help you as soon as possible.
Thank you!
Best Regards, Adveits Team.
laurentcarre
2020-12-01 11:07
Hi i already try but you said that you can’t do anythink for me. And i ask a refunded : no ansmwer.
Adveits Staff
2020-12-01 12:02
Hello @laurentcarre!
We do appreciate your patience so far but the answer could take some time.
Thank you!
Best Regards, Adveits Team.
mokymoks
2020-11-30 17:49
Hey There, the plug in Advanced Custom Fields PRO is now outdated. Do I just need to delete it, refresh my dashboard and re-install the updated version for free like other themes I’ve purchased. Does this plug-in come with free updates as long as you support this theme? Thanks
Adveits Staff
2020-11-30 18:08
Hello @mokymoks!
Please create a ticket at https://store.adveits.com/my-account/tickets/. Our support team will help you as soon as possible.
Thank you!
Best Regards, Adveits Team.
mokymoks
2020-12-02 15:42
Hi there, my support has ended and can not submit a ticket. As mentioned, other themes I have with the plug in Advanced Custom Fields PRO tells you to delete it, refresh and it asks you to install the plug in again. This works for me each time. I tried doing that to your theme and now it says ‘Sorry, you are not allowed to access this page.’ Please help!
Adveits Staff
2020-12-02 15:47
Hello @mokymoks!
There is another way to do that. Please extend your support and contact us via support ticket. Our team will help you to solve this problem.
Thank you!
Best Regards, Adveits Team.
mokymoks
2020-12-02 16:42
Hi again, sorry, but I can’t afford $50 to extend my support : (
Advanced Custom Fields PRO comes with the theme and as mentioned it’s worth $100, which to me, is an on-going plug in support. Is it not?
Thanks
Adveits Staff
2020-12-03 13:39
Hello @mokymoks!
The plugin is included with the theme and the plugin updates with the theme. If there is an update issues, our support can help.
Thank you!
Best Regards, Adveits Team.
mokymoks
2020-12-03 14:36
Thanks for your update! I figured it out and it is working again. Thanks
koburafab
2020-09-28 18:17
hi, my purchase code is not working! so how i can get support!? thanks for your help
Adveits Staff
2020-09-28 18:43
Hello @koburafab!
Please create a ticket at https://store.adveits.com/my-account/tickets/. Our support team will help you as soon as possible.
Thank you!
Best Regards, Adveits Team.
koburafab
2020-09-29 10:26
i cannot create ticket because my purchase key is not recognised by your system!!!!!! so how we do ? Need help. thanks
Adveits Staff
2020-09-29 10:45
Hello @koburafab!
It is probably that the wrong product was selected in the list, so the purchase code is not working. Please try to select product again and open a support ticket.
Thank you!
Best Regards, Adveits Team.
koburafab
2020-09-29 10:58
yes thanks a lot for your support, now looking forward fixing it. best regards
Adveits Staff
2020-09-29 11:44
Great!
koburafab
2020-10-13 12:46
thaaaanks a lot, the support is really efficient and the theme is great.
Adveits Staff
2020-10-13 12:56
Thank you!
bekefidora
2020-08-18 11:43
The theme is great and the Adveits Team gives very good support. I recommend their products.
Adveits Staff
2020-08-18 11:48
Thank you!
BachusXP
2020-07-05 18:52
Hello, is nice theme but how to customize the slider?
Adveits Staff
2020-07-06 07:53
Hello @BachusXP!
Contact us personally support@adveits.com we will help you to do this.
Thank you!
Best Regards, Adveits Team.